Appointment Setting/CSR

We’re looking for a customer-focused Appointment Setter/Customer Service Representative to handle live inbound calls and messages, answer customer questions, and book appointments for HVAC, air duct cleaning, and dryer vent cleaning services. The right person is comfortable speaking with customers throughout the day, can manage multiple inquiries, and knows how to turn service opportunities into booked appointments while providing a helpful, honest experience. Responsibilities - Answer live inbound calls and respond to customer messages promptly and professionally. - Answer questions about services, scheduling, and approved offers. - Ask questions to understand the customer’s needs and book the appropriate appointment. - Follow up with customers and leads when necessary, including missed calls, unanswered inquiries, and customers who need more time to decide. - Address common concerns and confidently ask for the appointment. - Schedule, confirm, and reschedule appointments based on service area and team availability. - Enter accurate customer details, service needs, notes, and follow-up tasks in Housecall Pro or other company systems. - Coordinate with dispatch and field teams to support a smooth customer experience. - Escalate technical questions, complaints, and unresolved issues to the appropriate team member. - Follow company procedures and applicable calling and texting requirements.