The complete reference for terms used in Filipino remote work, BPO, virtual assistant hiring, e-commerce operations, and offshoring. 39 definitions.
A mandatory year-end bonus under Philippine labor law equal to 1/12 of annual earnings. Paid by December 24. Strongly expected as a cultural norm even for contractor relationships.
Enhanced product detail page content for Amazon sellers — images, comparison tables, and branded modules. Commonly managed by Filipino Amazon VAs.
A cold caller or SDR whose primary goal is booking qualified meetings for the sales team, often paid base + per-appointment commission.
The practice of contracting business operations to external providers. The Philippines is the world's largest BPO destination, with 1.8M+ workers.
The time window when outbound calls can legally be made in a target market. US: 8am–9pm local time.
A senior operations role supporting an executive with strategic coordination, cross-functional ops, and communications.
A remote worker engaged without formal employment — they pay their own taxes, provide their own equipment, and set their own methods.
A sales professional making unsolicited outbound calls to prospects. Filipino cold callers are prized for neutral accents.
Learn more →An automated sequence of emails or SMS messages sent to leads over time.
A third-party service that formally employs workers on your behalf in their country.
A senior VA supporting executives with calendar, communications, travel, and operations.
Learn more →Amazon's service where sellers store inventory in Amazon warehouses; Amazon handles picking, packing, and shipping.
A project-based independent worker, typically with multiple clients simultaneously.
A customer support platform built for Shopify stores.
Industry-standard Amazon seller tool suite for product research, keyword research, and PPC optimization.
Information Technology and Business Process Association of the Philippines — the industry body representing the Philippine BPO sector.
Outsourcing of higher-complexity knowledge work vs basic BPO.
A VA focused on B2B prospecting — LinkedIn outreach, cold email sequences, list building.
Learn more →Real estate listing databases used by agents. Common systems include Matrix, Flexmls, and Stellar MLS.
A speech pattern with minimal regional marker, widely understood across English-speaking markets.
The largest dedicated Filipino remote worker database. Employers pay $69–$99/month to message candidates.
A payment platform popular with Filipino remote workers for receiving USD payments.
UTC+8. Most experienced Filipino VAs working US clients operate on overnight Philippine shifts.
A charge paid by a job seeker to access job listings. WorkFil never charges placement fees.
Paid advertising where advertisers pay per click.
A sales role focused on outbound lead qualification and meeting-booking.
Amazon's admin platform where sellers manage listings, inventory, and PPC.
Learn more →A written process document. Critical for successful remote team management.
The hours when two remote parties are both available.
Providing legal advice without a license.
A remote professional providing administrative, operational, or specialized support.
Learn more →A Philippine remote work platform offering managed payroll and employer-of-record services.
The most popular payment service for paying Filipino contractors.
'Where Is My Order' — the most common support ticket type in e-commerce customer service.
A free Philippines-focused remote work marketplace. No subscription, no placement fee.
The industry-standard SaaS customer support platform.
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