About the Role

Daily Duties

Your day-to-day responsibilities will be:

1. Check DoorLoop for tenant rent payments. 2. Review current tenant balances. 3. Compare payments received with the rent commitment Google Sheet. 4. Update the Google Sheet with:

Amount paid
Date paid
Remaining balance
Payment status

5. Identify tenants who missed a promised payment. 6. Message tenants who missed or are late on a payment commitment. 7. Record any new payment date or amount the tenant provides. 8. Flag anything unusual for management. 9. Send a short daily summary of:

Missed payments
Partial payments
Returned/failed payments
Tenants who need management attention

Important

You may view payment information and communicate with tenants, but you may not:

Take or process payments
Issue refunds
Change balances
Waive fees
Approve payment plans
Make changes to leases
Make legal or eviction decisions

If you are unsure about anything, send it to management for review.

Requirements

## Skills & Requirements
Strong written English
Professional communication skills
Good attention to detail
Comfortable working with Google Sheets
Basic computer and internet skills
Able to learn DoorLoop or similar property management software
Comfortable reviewing payment history and tenant balances
Organized and able to keep accurate notes
Dependable and consistent with daily tasks
Able to follow written instructions and company policies
Comfortable communicating with tenants by message
Able to recognize when an issue needs to be escalated to management
Trustworthy with confidential tenant information
Reliable internet connection
Available during at least part of U.S. Eastern Time business hours
### Preferred Experience
Previous virtual assistant experience
Property management or real estate experience
Experience with DoorLoop, AppFolio, Buildium, or similar software
Experience with rent tracking, collections follow-up, or customer service
Experience using Google Drive and Google Sheets

About East2West Management llc

property manager, looking for assistance with rent payment commitment

property ManagementUnited States1-10www.east2westmanagementsc.com

View company profile

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About the Role

Daily Duties

Your day-to-day responsibilities will be:

1. Check DoorLoop for tenant rent payments. 2. Review current tenant balances. 3. Compare payments received with the rent commitment Google Sheet. 4. Update the Google Sheet with:

Amount paid
Date paid
Remaining balance
Payment status

Missed payments
Partial payments
Returned/failed payments
Tenants who need management attention

Important

You may view payment information and communicate with tenants, but you may not:

Take or process payments
Issue refunds
Change balances
Waive fees
Approve payment plans
Make changes to leases
Make legal or eviction decisions

If you are unsure about anything, send it to management for review.

Requirements

## Skills & Requirements
Strong written English
Professional communication skills
Good attention to detail
Comfortable working with Google Sheets
Basic computer and internet skills
Able to learn DoorLoop or similar property management software
Comfortable reviewing payment history and tenant balances
Organized and able to keep accurate notes
Dependable and consistent with daily tasks
Able to follow written instructions and company policies
Comfortable communicating with tenants by message
Able to recognize when an issue needs to be escalated to management
Trustworthy with confidential tenant information
Reliable internet connection
Available during at least part of U.S. Eastern Time business hours
### Preferred Experience
Previous virtual assistant experience
Property management or real estate experience
Experience with DoorLoop, AppFolio, Buildium, or similar software
Experience with rent tracking, collections follow-up, or customer service
Experience using Google Drive and Google Sheets

About East2West Management llc

property manager, looking for assistance with rent payment commitment

property ManagementUnited States1-10www.east2westmanagementsc.com

View company profile

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About the Role

Daily Duties

Important

Requirements

About East2West Management llc

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