Aira Patricia De Los Reyes

About Aira

I’m a Client Experience & Operations Virtual Assistant with 8+ years of experience in hospitality, customer service, sales support, and administration. I’ve worked with luxury hotels including Grand Hyatt Manila, Marriott Hotel Manila, and The Westin Manila, as well as U.S. based businesses remotely. I specialize in customer support, appointment setting, lead follow up, CRM management, and administrative support. I’m proactive, detail oriented, and focused on building strong client relationships while helping businesses stay organized, responsive, and growth focused.

Skills

Experience

• 8+ years of experience in hospitality, customer service, sales support, and virtual assistance, including roles with Grand Hyatt Manila, Marriott Hotel Manila, and The Westin Manila.
• Experienced in supporting U.S.-based businesses with inbound/outbound calls, appointment setting, lead follow-up, CRM management, customer support, and administrative tasks.
• Strong communicator with a proactive, results-driven approach focused on converting leads, building client relationships, and delivering exceptional customer experiences.