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Actively looking·23 yrs old3 yrs exp
Alaina Mangontawar Macapodi
Philippines23 years old·Actively looking for jobs
Experienced TalentProfessional
Expected rate
$6 – $12 / hr
Both
Phone Number
Available after invite
Email Address
lai•••••••@•••••.com
Profile Created
Oct 9, 2026
Earliest Availability
Immediate
Current Location
Pampanga, Philippines
English Level
Professional
About Alaina
I support clients by understanding their needs, responding to inquiries professionally, resolving issues, and providing accurate and timely assistance. With 3 years of BPO experience in customer service, technical support, and sales, I have developed strong communication, problem-solving, and multitasking skills. When working remotely, I stay organized, manage my time effectively, follow instructions, and work independently while maintaining clear communication and delivering reliable, high-quality support.
Skills
Customer ServiceTechnical SupportVerbal and Written CommunicationProblem-SolvingSales and UpsellingCustomer Relationship ManagementEmail and Chat SupportTroubleshootingAccount and Billing SupportTime ManagementMultitasking
Experience
- Experienced BPO professional with a background in Customer Service, Technical Support, and Sales at Asurion, Alorica, Sutherland Global Services, and Concentrix.
- Skilled in troubleshooting, billing assistance, customer communication, resolving concerns, and recommending suitable products.
- Adaptable, reliable, and capable of managing multiple responsibilities while maintaining quality service.
Hiring a Filipino Appointment Setter?
Alaina is one of many. See typical rates, the tasks this role covers, what to screen for, and every available candidate on our guide to hiring a Filipino appointment setter.
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