Albert Agassi P. Reyes

About Albert

I’m an experienced Virtual Assistant and Operations Specialist with a background in property management, real estate operations, customer service, scheduling, and administrative support. I help businesses stay organized by coordinating schedules, managing client and vendor communication, tracking tasks and service requests, maintaining accurate records, and following issues through to resolution. I have hands-on experience supporting U.S.-based operations and working with clients, residents, vendors, and service providers. My background has strengthened my ability to manage multiple priorities, solve routine problems independently, communicate professionally, and stay calm when schedules and priorities change. As a remote professional, I’m comfortable working independently with minimal supervision while staying accountable for deadlines and results. I’m experienced with tools such as AppFolio, Conservice, Google Workspace, and Google Calendar, and I’m quick to learn new software and processes. Whether you need help with operations, scheduling, customer support, administrative tasks, or day-to-day coordination, I bring a reliable, detail-oriented, and proactive approach to keeping your business running smoothly.

Skills

Experience

• Experience Summary Nearly 2 years of experience as a Resident Coordinator supporting U.S.-based property management operations, along with 2+ years of customer service experience in a call center environment.
• Experienced in coordinating residents, clients, vendors, and technicians; managing schedules and work orders; handling service requests; resolving operational issues; maintaining accurate records; and providing phone, email, and administrative support.
• Tools: AppFolio, Conservice, Google Workspace, Google Calendar, and Microsoft Office, with familiarity with Yardi.
• Key strengths: Operations coordination, scheduling, customer service, vendor communication, work-order management, problem solving, documentation, follow-up, and handling multiple priorities.
• Achievements: Helped keep daily operations organized by coordinating service requests and vendors, following up on outstanding issues, maintaining accurate operational records, and ensuring customers received timely updates and resolutions.
• Shift Comfort: Comfortable working U.S.
• time zones, including Central, Eastern, and overnight/graveyard schedules.
• Experienced working independently in a remote environment while maintaining consistent communication, productivity, and accountability.