Allan Patrick Jao

About Allan

I am an experienced Customer Support and E-commerce professional with 7+ years of BPO experience supporting customers and clients across e-commerce, retail, education, and service-based industries. My background includes Tier 2 escalation handling, chat and email support, client success, troubleshooting, account management, and operations support. I have worked with well-known brands including Samsung E-commerce, Sephora, Verishop, JUUL Labs, and Preply, developing strong skills in resolving complex concerns, managing customer relationships, and delivering efficient, solutions-focused support. I am highly adaptable, detail-oriented, and comfortable working with multiple systems and communication channels. I am currently seeking opportunities in Customer Support, Customer Success, E-commerce Support, Virtual Assistance, and Operations where I can leverage my experience, technical knowledge, and commitment to providing an excellent customer experience.

Skills

Experience

• Customer Support and E-commerce professional with 7+ years of BPO experience across customer service, client success, technical troubleshooting, and operations.
• Experienced as a Tier 2 SME for Samsung E-commerce, handling complex escalations and supporting frontline teams with issue resolution.
• Additional experience includes chat and customer support for Sephora, Verishop, and JUUL Labs, as well as client support at Preply.
• Strong background in handling customer inquiries, account and subscription concerns, escalations, schedule adjustments, feedback cases, troubleshooting, and e-commerce-related issues.
• Skilled in written and verbal communication, problem-solving, multitasking, customer relationship management, and working across multiple support channels and systems.