Alma del Rosario

About Alma

I’m a versatile Virtual Assistant and Operations Specialist with over 15 years of experience helping entrepreneurs and businesses stay organized, efficient, and growth-ready. Whether it’s managing your Airbnb listings, creating content, or coordinating your team, I bring structure, creativity, and accountability to every task.

Skills

Experience

• ✅ Virtual Assistance & Business Management I take care of your daily operations so you can focus on strategy and growth.
• Calendar, email, and workflow management Vendor, staff, and facilities coordination Task organization and process optimization ✅ E-commerce & Operations Management Shopify, Amazon, and eBay store management Order processing, returns, chargebacks, and payment verification Basic bookkeeping and inventory reports ✅ Recruitment & Onboarding Job posting, screening, and onboarding coordination Candidate communication and documentation Applicant tracking and scheduling ✅ Real Estate & Airbnb Virtual Support Running short-term rentals takes time — I make it seamless.
• Guest communication and booking coordination via Airbnb, Uplisting, or similar platforms Calendar and booking management to avoid overlaps or missed stays Staff coordination — cleaners, buyers, and maintenance teams Client SOA (Statement of Account) preparation and reporting Email marketing campaigns via MailerLite to engage guests or promote properties Blog or article writing to highlight listings and boost visibility ✅ Digital Marketing & Content Creation Social media management (Facebook, Instagram, LinkedIn, TikTok) Content planning, captions, and visual design using Canva or Adobe tools Article/blog writing and SEO optimization ✅ Customer Support & Relationship Management Professional support via Zendesk, Freshdesk, HubSpot, or Salesforce Order or guest issue resolution, refunds, and PayPal disputes Review and feedback management