Alyanna D

About Alyanna

Since 2021, I have been working as a Virtual Assistant supporting different E-commerce store owners in the USA, UK and Canada.

Skills

Experience

• Experience and Services Offered E-commerce and Digital Marketing Product listing across platforms like StorePorter, Vendoo software, Poshmark, Shopify, BigCommerce, Etsy, WordPress WooCommerce, Facebook Marketplace.
• Product listing and layout design using WordPress Elementor Product listing using Spocket dropshipping platform Uploading product images, descriptions, pricing, variants, tags, categories and collections ensuring everything is optimized and accurate Researched and verified product information using UPC and barcode lookup tools across multiple sources to maintain accuracy in eCommerce listings.
• SEO and keyword research to boost visibility and improve searcheability Used AI tools like ChatGPT with well-crafted prompts to create engaging and accurate product descriptions.
• Editing images and creating content using Canva, DALLE, and Procreate Editing videos using Capcut Handled customer inquiries like refund requests, order follow-ups, shipping status etc.
• via Etsy and Zoho Mail (Shopify) Handle refunds and requests according to store policies Created and scheduled SEO-focused content using Loomly and Metricool for Google My Business Created marketing analysis and sales reports for a car dealership Built local citations for automotive business directories Creating mockup images for Etsy using Printful and Vista Print for POD.
• Maintained organized sales records for eBay and Poshmark stores by regularly updating spreadsheets of sold items.
• Kept track of customer orders using Google Sheets to ensure accurate and up-to-date order fulfillment.
• Regularly checked inventory and product availability to ensure listings stayed up-to-date.
• Completing orders, adding tracking and courier Tools and Platforms I am experienced in Microsoft Office and Google Workspace - Docs, Sheets, Calendar, Gmail, Drive etc.
• Content creation - Canva, DALLE, and ChatGPT Social Media Platforms - Facebook, Instagram, Tiktok and Pinterest E-commerce platforms - Shopify, Etsy, Vendoo, Wordpress, Woocommerce, Elementor, Bigcommerce and Poshmark Zoho for managing Shopify customer inquiries Loomly and Metricool for content planning and post scheduling Whitespark for local search marketing Capcut for creating Reels/Tiktok videos Administrative, Customer Support and Quality Assurance 3 years of experience as Technical, Email, Chat Support and Quality Assurance in a telecommunications company 1 year and 4 months as Administrative Clerk in a government office Managed and proofread investigation reports, legal documents, database records, and monthly statistical reports Handled document processing, meeting and activities preparation, calendar management, and inventory tracking Maintained confidentiality of sensitive information while coordinating with court offices and supporting client inquiries in person and over the phone Supervised and guided interns in daily administrative tasks and office operations