Amiladen A. Naga

About Amiladen

I’m a reliable and detail-oriented remote professional with experience in customer service, healthcare support, banking, administration, and quality assurance. I’ve worked with overseas clients and healthcare providers, handling customer and provider inquiries, documentation, account concerns, follow-ups, and escalations. I’m comfortable working independently, communicating through phone and email, and learning new systems quickly. I take pride in being dependable, organized, and easy to work with, and I always make sure tasks are completed accurately and on time.

Skills

Experience

• Hi! I have hands-on experience in customer service, healthcare support, and banking operations, with a strong background in handling customer concerns, resolving escalations, and supporting healthcare providers with patient coverage, claims, and appeals.
• At iQor, I handled customer retention, escalations, and quality assurance, while at Optum, I supported healthcare providers and served as a Subject Matter Expert (SME), helping teammates navigate processes and resolve concerns.
• I also gained experience as a Senior Process Executive at Infosys BPM.
• I’m adaptable, detail-oriented, and always willing to learn new tools and processes.
• I’m ready to put my experience to work and help your business run smoothly!