Angelie May Matela

About Angelie

I have over 4 years of combined experience in customer support, e-commerce, and virtual assistance, including more than 3 years supporting Shopify dropshipping stores. I help clients manage customer inquiries, order tracking, shipping delays, refunds, returns, and payment disputes. I have supported stores serving customers in Australia and Denmark and have experience coordinating with suppliers to resolve fulfillment issues. I’m familiar with Shopify, Re, Freshdesk, PayPal, and Stripe. I’m organized, adaptable, and comfortable working remotely with international clients across different time zones. I’m looking for a stable, long-term remote opportunity where I can contribute my skills and grow with the team.

Skills

Experience

• I have over 4 years of combined experience in customer support, e-commerce, and virtual assistance, including more than 3 years in Shopify dropshipping support.
• My experience includes managing orders, tracking shipments, resolving delivery issues, handling refunds and returns, and assisting with PayPal and Stripe disputes.
• I have supported stores serving customers in Australia and Denmark and coordinated with suppliers to resolve fulfillment concerns.
• I’m familiar with Shopify, Re, Freshdesk, Gmail, Slack, PayPal, and Stripe.
• I’m comfortable working independently, handling international customers, and adapting to different time zones, including overnight shifts.
• I’m seeking a stable, full-time, long-term remote position.