Angeline Mae Juson Doliguez

About Angeline

I’m an E-commerce Customer Support Specialist with 2+ years of experience supporting online stores and assisting customers through email, chat, and SMS. I have hands-on experience with Shopify, Gorgias, Zendesk, Richpanel, and Commslayer. I handle order management, shipment tracking, shipping delays, returns, refunds, replacements, cancellations, and fulfillment follow-ups. I’m comfortable managing high-volume ticket queues, maintaining accurate customer records, coordinating with suppliers, and following SOPs to ensure customer concerns are resolved efficiently. I’m detail-oriented, organized, and a quick learner who values clear communication and reliable support. I’m looking for a remote customer support or e-commerce VA role where I can use my experience to help businesses provide excellent customer service and smooth day-to-day operations. I’m available to start immediately and open to working with international clients.

Skills

Experience

• E-commerce Customer Support Specialist with 2+ years of experience supporting online stores and handling customer inquiries through email, chat, and SMS.
• Experienced in Shopify order management, shipment tracking, shipping delays, refunds, returns, replacements, cancellations, and fulfillment follow-ups.
• Proficient in Shopify, Gorgias, Zendesk, Richpanel, and Commslayer.
• Comfortable managing high-volume ticket queues, verifying order details, documenting customer interactions, coordinating with suppliers, and following SOPs.
• Organized, detail-oriented, and able to work remotely with consistent availability for international clients.