Arc Jayben Ausa

About Arc

I'm completing my profile — check back soon.

Skills

Experience

• Senior Supervisor – Airline Baggage Operations (Virgin Atlantic).
• Managed baggage tracing and claims operations across three lines of business, led a team of supervisors, monitored performance, and supported operational management responsibilities.
• Participated in client meetings and business reviews, addressing performance results, operational concerns, and improvement opportunities.
• Previous experience includes airline quality assurance and customer support across travel and hospitality accounts, including Hotels.com, Expedia, Airbnb, and Spirit Airlines.
• Experience using WorldTracer for Baggage Tracing, Microsoft Dynamics, Genesys, Power BI, SharePoint, and operational tracking tools.
• Familiar with performance reporting, case monitoring, quality assurance, and documentation.
• Progressed into a Senior Supervisor role with additional operations management responsibilities.
• Supported multiple baggage operations teams, coordinated with supervisors and stakeholders, monitored service performance, and contributed to process improvement discussions.
• Strong background in customer issue resolution, team coordination, reporting, and maintaining service quality.
• Open to fully remote opportunities and willing to consider overnight shifts aligned with US, UK, or Australian business hours.
• Available for discussion regarding schedules, weekends, and specific shift requirements.