Camelle Baldon

About Camelle

I am a dedicated and detail-oriented Customer Support Professional with over 4 years of experience providing exceptional customer service, billing assistance, and administrative support for international companies, including Amazon, Shopify, and Newsela. I specialize in handling customer inquiries through phone, email, and live chat, resolving complex issues, managing billing concerns, processing refunds, and assisting with account and subscription management. I have experience supporting US and Canadian customers while maintaining professionalism, empathy, and efficiency. As a remote professional, I am organized, adaptable, and comfortable working independently or collaborating with teams across different time zones. I am committed to delivering quality results, building positive customer relationships, and continuously improving my skills to contribute to business success.

Skills

Experience

• I have over 4 years of customer service experience across e-commerce, technology, and EdTech industries, with professional experience at Amazon, Shopify, and Newsela.
• At Newsela, I provide customer and billing support, handling subscription renewals, invoices, purchase orders, refunds, account management, and payment inquiries through email and chat.
• At Shopify, I provided inbound hotline support, assisting customers with account concerns, order inquiries, payments, refunds, and troubleshooting while delivering timely resolutions.
• At Amazon, I handled phone, chat, and email support, including complex escalations and supervisor-level concerns.
• I also served as a Staffing Administrator for 6 months, assisting with workforce scheduling, attendance monitoring, reporting, and administrative operations.
• I am experienced with Google Workspace, Slack, Asana, and Trello, and I am comfortable working remotely, managing multiple tasks, and supporting international customers across different time zones, including US Eastern Time.