Chenie Fane Avelino

About Chenie

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Skills

Experience

• Remote operations and customer support professional with 5+ years of experience across home care, hospitality, short-term rentals, customer service, scheduling, administrative support, and virtual assistance.
• Experienced in supporting both U.S.
• and New Zealand -based teams, guestes, and clients, managing time-sensitive requests, coordinating schedules, handling customer communications, maintaining records, and keeping day-to-day operations organized.
• Recent Roles & Experience Remote Operations / Client Care Support – U.S.
• Home Care Coordinate client and caregiver schedules, shift coverage, call-outs, and service updates.
• Handle inbound inquiries, lead follow-ups, Care Consult scheduling, and client communications.
• Maintain client records, care notes, trackers, audits, authorizations, and internal documentation.
• Coordinate with care managers, HR, billing, caregivers, clients, and external facilities.
• Support coverage coordination and resolve time-sensitive staffing issues, often independently.
• Guest Services / Virtual Assistant – Short-Term Rentals & Hospitality 4+ years of experience supporting Airbnb and short-term rental operations.
• Managed live chat, phone support, guest concerns, reservations, escalations, and operational requests.
• Previously worked as a Shift Supervisor, supporting team coordination and day-to-day operations.
• Experience working with international guests, remote teams, and fast-paced service environments.
• Executive / Administrative Support – Hospitality Supported senior leadership with administrative coordination, communication, documentation, and day-to-day organizational tasks.
• Tools & Systems Experienced with: WellSky – client/care documentation and scheduling FluentStream – business phone system and call management Microsoft Office / Excel / Word Google Workspace / Google Sheets CRM and customer-support platforms Scheduling and workforce-management systems Internal trackers, audit sheets, shared databases, and communication tools Airbnb / short-term rental platforms Comfortable learning new software and adapting quickly to company-specific systems.
• Key Strengths & Achievements Trusted to independently manage time-sensitive U.S.
• home-care operations remotely.
• Experienced in coordinating last-minute caregiver coverage and schedule changes.
• Handle multiple priorities while maintaining accurate documentation and follow-through.
• Strong background in customer communication, problem-solving, scheduling, and client coordination.
• Comfortable communicating with clients, families, caregivers, managers, vendors, and external organizations.
• Recently received a salary increase, reflecting strong performance and continued contribution to the team.
• Able to work independently with minimal supervision while knowing when to escalate issues.
• Strong experience working with confidential client information and sensitive operational records.
• Shift & Schedule Comfort Highly comfortable working U.S.
• time zones and night shifts, including evening, overnight, weekend, and flexible schedules.
• Already accustomed to supporting U.S.-based operations remotely and managing work independently during non-standard hours.
• Open to part-time remote opportunities.