Christian Mirabueno

About Christian

I’m a Trainer with strong background in developing new hires. I have also knowledge in managing vacation rentals, techniques on how to get more bookings, and managing properties through platforms such as Expedia and Airbnb. My expertise in managing vacation rentals helped me become a trainer to transfer my knowledge to new hires. I also do client engagement task, creating SOPs and improvements. I am also skilled in facilitating performance review and calibrations with Operations and Quality. I am currently looking for a part-time role where I can continue learning new skills while managing time and delivering quality results.

Skills

Experience

• I have over 4 years of experience in the travel and customer service industry, supporting guests and property partners for Expedia Group.
• My experience includes customer support, property-owner outreach, sales, issue resolution, and working with business partners to improve their presence and performance on the platform.
• I also have experience in training and development, where I facilitate new-hire training, coach employees, conduct knowledge and performance assessments, create training materials, and collaborate with Operations and Quality teams to improve employee performance.
• I am proficient in Microsoft Office and Google Workspace and have experience working with various client tools, administrative systems, and online platforms.
• I am adaptable, detail-oriented, comfortable communicating with international clients, and capable of working independently in a remote environment.
• I am currently seeking opportunities in Virtual Assistance, Customer Support, Sales/Business Development, Training and Development, Operations, or other remote roles where I can apply my communication, organizational, and problem-solving skills.