CHRISTIAN RAY VELARDE

About CHRISTIAN

I am a results-driven BPO and sales professional with 7 years of experience in healthcare, financial services, and telecommunications. I specialize in outbound sales, cold calling, lead generation, customer service, and non-voice support. I have experience handling international customers, identifying client needs, overcoming objections, maintaining accurate CRM records, and building positive customer relationships. I am dependable, adaptable, detail-oriented, and committed to delivering excellent service while helping businesses generate leads, improve customer satisfaction, and achieve their goals. I am comfortable working remotely and eager to contribute my skills to a growing team.

Skills

Experience

• I have 7 years of BPO experience across healthcare, financial services, and telecommunications, with a strong background in outbound sales, customer service, and non-voice support.
• My responsibilities have included making more than 100 cold calls per day, qualifying leads, handling customer inquiries and objections, following up with prospects, maintaining CRM records, and converting potential customers into sales.
• I have experience serving international customers, protecting confidential information, and working toward sales, quality, and customer satisfaction targets.
• I am comfortable receiving feedback, learning new tools, and adapting to different processes and schedules.