Clarissa Yehhwa Navalta

About Clarissa

Detail‑oriented Administrative Specialist with 5+ years of experience supporting highvolume operations across healthcare, academic, and corporate environments. Skilled in workflow optimization, data management, scheduling, compliance tracking, and cross-functional coordination. Adept at managing records for 500+ students and 200+ clients, preparing documentation, and improving operational efficiency through structured processes and digital tools. Combines strong organizational discipline with a psychology-informed approach to communication and client support.

Skills

Experience

• Behavioral Health Operations and Administrative Professional with experience in crisis intervention support, client intake, care coordination, healthcare administration, recruitment operations, and student services.
• Most recently served as a Crisis Administrative Specialist supporting behavioral health services, where I conducted trauma-informed intake and triage, provided Psychological First Aid (PFA), coordinated referrals, verified insurance eligibility, monitored client utilization, maintained compliant documentation, and supported a caseload of 200+ clients.
• Prior experience includes Recruitment Coordination with IBM, managing candidate sourcing, interview scheduling, ATS administration, and reporting, as well as Student Support and Academic Administration for an Australian education provider, overseeing student records, LMS operations, scheduling, enrollment support, and stakeholder coordination.
• Skilled in Behavioral Health Operations, Crisis Intake & Triage, Care Coordination, Risk Assessment Support, Case Documentation, Healthcare Administration, Insurance Verification, Client Retention, Referral Management, Recruitment Coordination, Student Services, LMS Administration, Compliance Management, and Cross-Functional Communication.
• Proficient with SimplePractice, Lauris, GoHighLevel, MS Office, Google Workspace, Taleo, Oracle, Trello, Notion, Canva, Slack, Zoom, Discord, and RingCentral.
• Currently pursuing a Master's degree in Counseling Psychology and passionate about supporting healthcare, behavioral health, education, and operations-focused organizations.
• Comfortable working day, mid, night, Australian, UK, or US shifts, and highly adaptable to changing business needs.
• I perform best in stable schedules and am open to long-term shift assignments, including rotating schedules provided they remain consistent for extended periods rather than changing frequently week to week.