Cris John Capeleno

About Cris

Reliable and highly organized professional with 10+ years of experience supporting international teams and clients in technical support, customer service, and business operations. Skilled in administrative support, scheduling, coordination, documentation, client communication, and task management. Experienced in coordinating vendors and stakeholders, organizing meetings, tracking timelines, and managing priorities and risks. Currently seeking a part-time Virtual Assistant opportunity (up to 5–6 hours daily) to utilize my available time while bringing my strong corporate experience, professionalism, and attention to detail to support clients and businesses.

Skills

Experience

• I have several years of experience in technical support and IT operations, where I’ve handled customer and internal requests, coordinated with different teams and vendors, managed follow-ups, and kept track of multiple tasks and deadlines.
• In my previous system administration work, I regularly coordinated server changes, worked with vendors and data centers to schedule activities, secured the necessary approvals, and arranged walkthroughs with internal teams and clients.
• This required me to stay organized, communicate clearly with different stakeholders, and make sure tasks were completed properly and on time.
• I currently work in customer support, where I manage support tickets, investigate issues, communicate with customers and internal teams, document findings, and coordinate escalations when needed.
• I’m comfortable working independently, learning new tools, and handling several priorities at the same time.
• While I haven’t formally held an Executive Assistant title, much of my experience involves the same skills needed for administrative and operational support: organization, scheduling, follow-ups, documentation, communication, and making sure things don’t fall through the cracks.