Daryl Gregorio

About Daryl

Executive Assistant and Business Operations professional with 7+ years of experience partnering with executives to improve operations, manage strategic initiatives, and drive business results. Supported C level leadership through executive reporting, project coordination, and process improvement while achieving 99%+ project delivery, leading teams of up to 13 members, and supporting operations for 240+ employees

Skills

Experience

• WORK EXPERIENCE: WP Buffs - USA | Aug 2024 – Feb 2025 Project Manager | Executive & Business Operations ● Executive Partnership & Strategic Operations: Partnered directly with the CEO and COO to manage strategic priorities, oversee executive calendars and leadership meetings, establish operational goals, monitor KPIs, and drive execution of company initiatives across the organization ● Executive Reporting: Developed executive presentations, dashboards, and business reports covering project delivery, sales, marketing, and operational performance, providing actionable insights for executive decision making and strategic planning ● Business Operations & Cross-Functional Leadership: Directed cross-functional collaboration across WordPress Engineering, Customer Success, Service Delivery, Sales, and Marketing, managing resource allocation, capacity planning, project forecasting, and delivery priorities to keep projects on schedule and aligned with business objectives ● Project Management: Oversaw end-to-end delivery of B2B WordPress projects by coordinating stakeholders, resolving delivery risks, and maintaining a 99%+ on time completion rate ● Sales & Marketing Analytics: Analyzed sales, marketing, website, and operational performance through KPI analysis and executive reporting, contributing to a 60% increase in engagement and up to an 80% improvement in conversion rates ● Process Improvement: Designed and implemented workflow automations and standardized operational processes that reduced manual work, improved cross-functional collaboration, and increased organizational efficiency T-Mobile - USA | Jun 2017 – Jul 2022 Sales Supervisor | Service Delivery Specialist (Operations Analyst & Project Coordination) ● Sales Strategy, Business Intelligence & Performance Leadership: Utilized Power BI and operational analytics to support sales strategy, workforce capacity planning, and performance forecasting for 240+ agents, providing insights to 13 supervisors that improved KPI attainment by 5%.
• Led a team of 13 sales representatives, contributing to an 80% increase in revenue performance ● Executive Reporting & Project Coordination: Prepared executive presentations, business reviews, performance reports, and operational updates, supporting leadership decision making and cross functional coordination ● Service Delivery & Operations: Coordinated daily service delivery operations by partnering with retail stores, shipping couriers, and third party service providers to resolve escalations, improve operational efficiency, and enhance customer experience ● CRM Administration: Maintained accurate customer and employee records across Salesforce, Oracle, and CRM platforms, supporting business operations, reporting, compliance, and workforce management Credit One Bank - USA | Jan 2017 - Jun 2017 Billing and Account Support Specialist ● Account Management: Resolved more than 200 customer billing inquiries each week with 100% accuracy while maintaining account integrity ● Financial Operations: Processed customer payments, billing transactions, and maintained accurate account records while ensuring compliance and account integrity.
• ● Risk & Compliance: Achieved a 100% audit accuracy rate over six months by investigating disputed transactions with third party merchants and ensuring regulatory compliance iGlobal Business Solutions - Philippines | Jan 2016 – Dec 2016 Operations Supervisor ● Sales Operations: Consistently achieved 80% to 100% of monthly sales targets through targeted outbound campaigns ● Lead Generation: Increased qualified lead generation by 25% by improving prospecting and outreach strategies ● Customer Success: Enhanced post sale support processes, maintaining customer satisfaction ratings above 95% Amazon - USA | Mar 2015 – Sept 2015 Customer Service Associate ● Customer Experience: Handled 50 to more than 100 customer interactions daily through chat and email, consistently achieving customer satisfaction ratings above 95% PROJECTS (ADDITIONAL EXPERIENCE) Website, Landing Page, & Booking Funnel (Wix) | Portfolio: zeroiceman25.wixsite.com/darylstrategist ● Website Development: Designed and built a conversion focused website and landing page with integrated booking and automated follow up ● Sales Funnel Design: Developed a customer journey that guided visitors from service discovery through appointment scheduling ● Workflow Optimization: Implemented forms, automation, and user experience improvements that streamlined bookings and reduced customer friction TECHNICAL SKILLS ● Productivity & Collaboration: Microsoft 365 (Outlook, Excel, Word, PowerPoint, Teams) | Google Workspace (Gmail, Calendar, Docs, Sheets, Slides, Drive) | Zoom | Slack ● Project & Work Management: Asana | Monday.com | Teamwork | Trello | Notion ● CRM & Business Systems: Salesforce | HubSpot | Oracle | SAP | Amdocs Samson | GoHighLevel | Zapier ● Analytics & Reporting: Power BI | Google Analytics | Microsoft Excel (Advanced) ● Web, Design, & AI: WordPress | Wix | Canva | Figma | Hootsuite | Claude AI