Elijah Gaveriell N Alfaro

About Elijah

I am a dedicated customer support professional with experience in technical support, administrative tasks, and logistics-related customer service. I have assisted Netflix subscribers with account, billing, subscription, streaming, and technical concerns, as well as helped customers with parcel tracking, delivery updates, and shipping-related inquiries. I am organized, adaptable, and detail-oriented, with strong communication and problem-solving skills. I am committed to providing reliable remote support, resolving customer concerns efficiently, and helping businesses maintain smooth daily operations.

Skills

Experience

• Experienced in customer service, technical support, and administrative operations through roles with J&T Express and the Netflix program under Limitless Technology.
• Handled customer inquiries, account and billing concerns, subscription issues, technical troubleshooting, parcel tracking, delivery updates, and shipping-related concerns.
• Skilled in documenting customer interactions, maintaining accurate records, coordinating with internal teams, and providing efficient resolutions.
• Comfortable working with computers, learning new systems, following established procedures, and maintaining a professional approach to customer satisfaction and service quality.