Erico Royo

About Erico

I support clients by providing reliable administrative and customer service assistance, handling inquiries, managing schedules and communications, maintaining records, and helping keep daily operations organized. I have experience supporting both customer-facing and internal teams, including banking, e-commerce, administrative, and legal support environments. I’m comfortable working with international clients and adapting to different processes and communication styles. Working remotely, I stay organized through clear communication, proper task prioritization, and consistent follow-ups. I’m comfortable using tools such as MS Office, Google Suite, Zendesk, and Shopify, and I make sure tasks are completed accurately and on time with minimal supervision.

Skills

Experience

• Administrative and customer service professional with experience in legal support, banking, operations, and e-commerce.
• Skilled in MS Office, Google Suite, Zendesk, and Shopify, with experience managing client communications, schedules, records, and daily operations.
• Achieved a 95% customer satisfaction rating and comfortable working remotely across flexible and night shifts.