Francia Emily Rose Bolinquit Pascua

About Francia

I have over 10 years of international BPO experience, with strong experience in sales, customer retention, upselling, appointment setting, and customer support. My experience with DISH Network gave me a strong foundation in sales and customer retention. I handled U.S. customers, identified their needs, addressed billing and service concerns, and recommended appropriate services and promotions. I also worked on retaining customers who were considering cancellation by understanding their concerns and presenting solutions that matched their needs. This helped me develop strong skills in rapport-building, objection handling, upselling, and moving customers toward the next step. These skills translate well into lead generation and sales support because I’m comfortable engaging customers, asking probing questions, identifying opportunities, qualifying their needs, setting appointments, and following up. I can also support the closing process by keeping customer information organized, documenting interactions, handling follow-ups, and making sure qualified opportunities are properly handed over to the sales team. When working remotely, I’m disciplined, organized, and comfortable working independently without constant supervision. My BPO experience has trained me to follow processes, manage multiple customer interactions, meet performance targets, document information accurately, and maintain professionalism throughout the day. I’m comfortable using CRM systems, Google Workspace, communication platforms, and other online tools to stay organized and connected with the team. I have a reliable work-from-home setup and understand the importance of being responsive, meeting deadlines, communicating proactively, and taking ownership of my responsibilities. My goal is to provide the same level of professionalism, customer care, and sales support remotely as I would in a traditional office environment.

Skills

Experience

• I have over 10 years of international BPO experience, with a strong background in customer service, sales, customer retention, and account management.
• My experience supporting U.S.
• customers, particularly with DISH Network, developed my ability to identify customer needs, build rapport, handle objections, recommend solutions, upsell services, and retain customers.
• At DISH Network, I supported customers with billing, payments, programming, appointments, and service concerns while identifying opportunities to recommend relevant services and promotions.
• This experience translates directly into lead qualification, customer engagement, appointment setting, follow-ups, upselling, and sales support.
• I am comfortable speaking with customers, asking probing questions, understanding their needs, addressing objections, and guiding them toward the appropriate next step.
• I can also support the closing process by keeping leads organized, documenting customer information, following up on opportunities, and ensuring qualified prospects are properly handed over to the sales team.
• With my extensive BPO background and experience working with U.S.
• customers, I can bring strong communication, customer relationship management, sales, retention, and remote-work skills to a sales-focused role.