Garthon Carlos FREDERICK

About Garthon

provide professional, personalized client support backed by over 35 years of international hospitality experience, including Disney Cruise Line and Royal Caribbean International. I am experienced in handling guest requests, resolving complaints, coordinating services, maintaining client satisfaction, and managing operational details. I have extensive experience serving international guests and working with multicultural teams across global travel and hospitality environments. My background includes luxury cruise operations, hotel services, guest relations, and service quality management. I work in a quiet, dedicated home office with a reliable laptop, stable fiber internet, and a mobile internet backup. I am organized, self-motivated, detail-oriented, and comfortable coordinating tasks, communicating with clients and colleagues, and maintaining high service standards while working remotely.

Skills

Experience

• operations professional with over 35 years of international experience, including senior roles with Disney Cruise Line and Royal Caribbean International.
• My expertise includes customer experience, guest relations, operations management, team leadership, training, and complaint resolution.
• I have managed large international teams, overseen operations for more than 500 staterooms, and developed training programs to improve service quality and operational efficiency.
• I am now seeking a remote role in customer experience, guest services, travel operations, or concierge support where I can apply my international hospitality experience.”