Gilbert Gutierrez

About Gilbert

I am a reliable and detail-oriented Virtual Assistant with a background in Technical Support and Customer Service. I help clients with administrative tasks, customer support, troubleshooting, data entry, email management, and day-to-day virtual assistance. I am tech-savvy, organized, adaptable, and comfortable working independently in a remote environment. I focus on clear communication, problem-solving, and delivering quality work while helping clients save time and stay productive.

Skills

Experience

• Experienced Technical Support professional with a strong background in customer service, troubleshooting, and resolving technical concerns.
• Skilled in assisting customers through phone, email, and chat while documenting issues and providing clear, effective solutions.
• Familiar with ticketing systems, CRM platforms, Microsoft Office, Google Workspace, and common troubleshooting tools.
• Adaptable to remote work, comfortable handling different shifts, and able to manage multiple tasks while maintaining accuracy and professionalism.
• Now looking to apply my technical support and customer service experience in a Virtual Assistant role.