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Actively looking·26 yrs old2 yrs exp
Ian Jeffrey Clemer
Philippines26 years old·Actively looking for jobs
Experienced TalentProfessional
Expected rate
$6 – $12 / hr
Both
Phone Number
Available after invite
Email Address
ian••••••••••••••@•••••.com
Profile Created
Aug 29, 2026
Earliest Availability
Immediate
Current Location
Baguio City
English Level
Professional
About Ian
Results-driven and adaptable professional with extensive experience in lead generation, data management, sales development, customer service, and team performance management. Skilled in researching and qualifying leads, skip tracing, CRM management, outbound sales, and building strong sales pipelines. Experienced in promoting technology solutions, handling complex customer concerns, managing product recall programs, and providing accurate sales reports and data analysis. Proven ability to coach and train teams, improve key performance metrics, and consistently meet or exceed performance targets. Strong communicator with excellent problem-solving, organizational, and customer relationship management skills.
Skills
Managed the full lead generation and data entry process by researching potential customers and identifying accurate contact details. Utilized skip tracing techniques to complete missing information on contact lists to ensure no business opportunities were missed. Handled CRM data management by retrieving specific transaction logs and recordsand organizing all data into structured spreadsheets for easy access. Conducted a high volume of outbound sales calls daily as a Sales Development Representativepromoting IT solutions like AI robotsMS Teams integrated displayspayment solutionsand cloud services. Generated and qualified leads to build a strong sales pipeline across multiple technology productsleading the sales team to consistently meet or exceed quotas through coaching and performance management. Managed critical product recall programs for identified unitseducating customers on recall procedures and eligibility while facilitating appropriate compensation and resolution. Provided regular sales performance reports and data analysis to clients for informed decision-making. Delivered expert phone support as a Customer Service Representative and Subject Matter Expertaddressing order inquiriesafter-sales and pre-sales questionsaccount issuesand payment or card support. Assisted customers through complex payment and account challengesresolving concerns efficiently while maintaining professionalism and empathy. Developed and delivered targeted training materials to enhance team knowledge and service qualityensuring team performance consistently exceeded network averages by monitoring and improving key metrics.
Experience
- Detail-oriented and adaptable professional with experience in data entry, lead generation, skip tracing, customer service, cold calling, appointment setting, email management, and accounting support.
- Proficient in Google Workspace, Office 365, Salesforce, QuickBooks Online, Canva, Adobe Express, CapCut, and various CRM, sales, and communication platforms.
- Skilled in researching and qualifying leads, managing CRM and spreadsheet data, handling customer inquiries through phone and chat, conducting effective sales outreach and follow-ups, and performing accounting tasks such as journal entries, reconciliations, and account analysis.
- Strong in communication, organization, problem-solving, and multitasking, with the ability to work efficiently in fast-paced environments.
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