Irish Joy Mendoza

About Irish

Administrative Support – managing schedules, appointments, records, data entry, and day-to-day administrative tasks. Bookkeeping & Accounting – basic bookkeeping, bank reconciliation, handling financial records, and familiarity with accounting concepts from your Accountancy background. Data Entry & Organization – accurately encoding information, organizing files, spreadsheets, reports, and client records. Email Marketing – creating email campaigns, newsletters, promotional content, and working with Mailchimp. Customer Service & Client Communication – communicating with clients professionally through email and messages, handling appointment changes, follow-ups, and booking concerns. Appointment & Calendar Management – experience with Jane App and ClassPass, transferring bookings, checking schedules, and resolving scheduling conflicts. Social Media Marketing – creating captions, content ideas, promotional posts, and marketing strategies for wellness/beauty services. Canva & Content Creation – creating marketing materials, social media graphics, newsletters, and promotional designs. Lead Follow-Up & Sales Support – following up with leads, messaging potential clients, promoting services, and encouraging bookings/reviews. Attention to Detail – particularly strong in checking schedules, client information, records, reports, and making sure details are correct. Adaptability & Willingness to Learn – you've worked with several different platforms and tasks and are comfortable learning new systems. Communication & Professionalism – you're particularly focused on making your client and workplace communication polite, clear, and professional.

Skills

Experience

• I am a versatile Administrative and Bookkeeping Professional with experience in administrative support, bookkeeping, data entry, email marketing, customer service, and business operations.
• I have handled financial records, accounts payable and receivable, bank reconciliation, financial reporting, inventory monitoring, executive assistance, scheduling, email management, and document organization.
• I also have experience supporting beauty, wellness, and service-based businesses, where I managed appointments, client communication, lead follow-ups, marketing campaigns, social media content, and customer engagement.
• I am proficient in QuickBooks, Xero, Zoho, Canva, Mailchimp, Klaviyo, Trello, Asana, CRM systems, Claude, and Codex.
• As a remote professional, I am organized, detail-oriented, dependable, and comfortable working independently.
• I take ownership of my responsibilities, communicate proactively, meet deadlines, and adapt quickly to new tools and processes.
• My combination of administrative, accounting, customer service, and marketing experience allows me to provide well-rounded support and help businesses run more efficiently.