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Actively looking·45 yrs old11 yrs exp
Jeimee Villon
Philippines45 years old·Actively looking for jobs
Expected rate
$10 – $18 / hr
Full-time
Voice introduction
Hear Jeimee in their own voice · 60s
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Phone Number
Available after invite
Email Address
jei••••••••@•••••.com
Profile Created
Oct 1, 2026
Earliest Availability
Immediate
Current Location
Silang, Cavite
English Level
Professional
About Jeimee
I'm an experienced IT Service Desk and Technical Support professional specializing in remote client support, troubleshooting, incident management, and end-user assistance. I support clients through phone, chat, zoom and remote tools, helping resolve technical issues efficiently while providing clear communication and excellent customer service. With 11+ yrs of IT experience, I'm knowledgeable in Windows, MacOS, Microsoft 365, Google workspace, networking, authentication and common enterprise applications. I'm experienced working remotely with international teams managing tickets, prioritizing incidents, documenting solutions and following issues through to resolution
Skills
IT Service Desk & Technical Support — Advanced Incident Management — Advanced Troubleshooting & Problem Resolution — Advanced Customer / End-User Support — Advanced Service Desk Leadership / SME Support — Advanced IT Training & Coaching — Advanced Ticketing & IT Documentation — Advanced Microsoft 365 / Office 365 — Advanced Windows & macOS Support — Advanced Remote Technical Support — Advanced Active Directory — Intermediate–Advanced Network Connectivity Troubleshooting — Intermediate–Advanced Okta / RSA / Authentication Support — Intermediate Zoom & Collaboration Tools — Advanced Google Workspace — Advanced Escalation & Queue Management — Advanced Client Communication — Advanced Process Improvement & Workflow Management — Intermediate–Advanced
Experience
- 11 + years of Customer Service, IT experience in Service Desk, Technical Support, Incident Management, SME support, training, troubleshooting and remote client support
Hiring a Filipino Customer Service Rep?
Jeimee is one of many. See typical rates, the tasks this role covers, what to screen for, and every available candidate on our guide to hiring a Filipino customer service rep.
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