Jhonnette Mae Marabiles

About Jhonnette

I support clients by responding to inquiries, troubleshooting platform and account issues, assisting with document-related tasks, and providing clear guidance until concerns are resolved. I have experience supporting clients in a virtual data room environment and working with business users who rely on secure document access, permissions, reporting, and collaboration tools. I’m familiar with client support, administrative support, SaaS platforms, document management, and remote business operations. I’ve used tools such as Zendesk and Salesforce to manage requests, review account information, document resolutions, and coordinate with internal teams. When working remotely, I stay organized, communicate clearly, keep detailed records, manage priorities independently, and make sure tasks are completed accurately and on time.

Skills

Experience

• I have several years of experience in client support, technical troubleshooting, administrative support, document management, reporting, and remote work.
• I have worked with Zendesk and Salesforce, assisted clients with platform and account-related concerns, managed document requests and permissions, prepared reports, documented resolutions, and supported UAT for new system releases.
• I am adaptable, detail-oriented, and quick to learn new tools and processes.