Jhoylene Abao

About Jhoylene

Reliable, organized, and adaptable Virtual Assistant with a growing specialization in Social Media Management. Detail-oriented, takes initiative when handling tasks, and comfortable learning new tools and processes while communicating clearly and meeting deadlines. Brings a background in customer service and warranty/insurance verification, with strong attention to detail and accurate documentation. Continuously building skills in social media management, content creation, and administrative support to help clients stay organized and present a consistent, engaging online presence.

Skills

Experience

• Fronter (Warranty Insurance Qualifier) — American Automotive Protection Oct 2022 – Sep 2026 Reviewed customer and warranty information to determine eligibility, verifying coverage dates, limits, and exclusions.
• Checked vehicle and product details, including make, model, mileage, age, and purchase date, against policy requirements.
• Asked qualifying questions and accurately recorded customer responses to support eligibility decisions.
• Identified non-covered items or exclusions and clearly explained them to customers when needed.
• Documented all interactions and decisions in the company's system, maintaining accurate and organized records.
• Account Associate II — VXI Davao Jun 2016 – Aug 2022 Provided frontline customer service and technical support, assisting customers with inquiries and resolving concerns professionally.