Joey Samson

About Joey

Healthcare Virtual Assistant and Patient Coordination Specialist with 10+ years of experience in healthcare support, customer service, scheduling, order processing, and administrative operations. Experienced in coordinating patient appointments, processing DME and surgical supply orders, confirming patient availability, following up with patients and suppliers, handling insurance-related information, documenting records, and resolving issues efficiently. My background includes supporting healthcare and wellness organizations involving bariatric surgery, cosmetic and aesthetic procedures, physical therapy, chiropractic care, acupuncture, and medical equipment. I am comfortable working with EMR/EHR systems, CRM platforms, Microsoft Office, Google Workspace, phone, email, and SMS communication. I am organized, dependable, detail-oriented, and proactive. I work independently, communicate clearly, and focus on keeping tasks moving while providing a professional and positive patient or customer experience.

Skills

Experience

• I have 10+ years of experience in healthcare support, customer service, scheduling, patient coordination, order processing, and administrative assistance.
• My recent experience includes coordinating DME and surgical supply orders, scheduling patients, handling follow-ups, documenting information, and resolving issues with patients, suppliers, and internal teams.
• I also have experience in healthcare appointment setting, outbound calling, customer support, and working with EMR/EHR, CRM, Microsoft Office, and Google Workspace.
• I am highly organized, dependable, detail-oriented, and comfortable working independently in a remote environment.