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Actively looking·43 yrs old11 yrs exp
John Paul Llanto
Philippines43 years old·Actively looking for jobs
SeasonedVerified TalentProfessional
Expected rate
$4 – $6 / hr
Full-time
Phone Number
Available after invite
Email Address
lla•••••••••••••@•••••.com
Profile Created
Oct 21, 2026
Earliest Availability
Immediate
Current Location
Muntinlupa City, Philippines
English Level
Professional
About John
Customer support professional with two years at WNS assisting Expedia and Hotels.com customers through chat and calls, with email follow-up to properties. Experienced in booking cancellations, refund requests, property concerns and accurate recordkeeping. I also bring IT support and warehouse team leadership experience, plus training in Zapier and Make.com. Based in Muntinlupa City with a desktop, Converge internet, PLDT backup connection and backup laptop.
Skills
Customer serviceChat supportPhone supportEmail follow-upData entryRecordkeepingMS OfficeComputer troubleshootingLogistics
Experience
- WNS Global Solutions — Chat Support Representative (May 2022–May 2024): Assisted with hotel bookings, cancellations, refund requests and property concerns through chat and calls; contacted properties and followed up by email; maintained accurate records.
- Cargo King Logistics — Warehouse Sorter/Packer Team Leader (Aug 2017–Mar 2020): Supervised sorting, packing, labeling and dispatch; maintained receiving and inventory records.
- MEDEXCEL Global Solutions — IT Support & Computer Technician (Jun 2012–Apr 2017): Installed and maintained computers, software, printers, scanners and local networks; troubleshot user issues.
- MTC Academy School — Computer Technician (Oct 2008–Jun 2010): Supported academic data processing and encoding.
- Additional training: 500-hour Dairy Farm Assistant OJT, USTP Claveria (Jan–Jul 2025); Diploma in Computer & Electronics Technology, STI Sorsogon (2005–2007); Zapier and Make.com automation training.
Hiring a Filipino Customer Service Rep?
John is one of many. See typical rates, the tasks this role covers, what to screen for, and every available candidate on our guide to hiring a Filipino customer service rep.
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