John Paulo Ranan

About John

I'm a reliable and detail-oriented professional with over four years of BPO experience in customer service, technical support, outbound sales, and appointment setting. I can help businesses with administrative tasks, data entry, lead generation, spreadsheet management, and customer follow-ups. I'm familiar with Google Workspace, Google Sheets, RingCentral, and Vicidial. I value clear communication, staying organized, and completing tasks on time. I'm comfortable learning new tools and following established processes. I'm based in the Philippines and interested in working with international clients who need dependable remote support. I prefer non-voice and administrative roles, but I'm also open to opportunities that match my previous experience.

Skills

Experience

• I have over four years of BPO experience covering customer service, technical support, outbound sales, cold calling, and appointment setting.
• My work involved handling customer concerns, explaining services, qualifying prospects, managing calls, and scheduling appointments.
• I'm familiar with Google Workspace, Google Sheets, RingCentral, and Vicidial.
• I'm comfortable working with targets, following procedures, updating records, and communicating professionally with customers and prospects.
• I'm looking to apply these skills to virtual assistance, data entry, administrative support, and lead generation for international clients.