Jose Anton Saturnino Rubin

About Jose

I’m a customer support and quality assurance professional with experience assisting clients, resolving technical issues, handling inquiries, and managing customer concerns through phone, chat, and email. I have supported US-based clients and worked with international customers in travel and customer service. I focus on understanding each client’s needs, providing clear and accurate information, and finding practical solutions instead of giving generic responses. I’m comfortable working remotely, managing tasks independently, following company procedures, and keeping communication organized. I’m also quick to learn new tools and systems, adaptable to different workflows, and committed to providing reliable support while maintaining quality and professionalism.

Skills

Experience

• My recent experience includes customer support, sales, dispatch coordination, and quality assurance.
• At Wheelzy, I handled US-based customers, managed inquiries and follow-ups, coordinated vehicle pickups, and maintained accurate CRM records.
• At Teleperformance, I assisted American Express cardholders with international travel bookings, itinerary changes, and urgent travel concerns.
• I also worked in QA and data annotation, where I reviewed work for accuracy, trained new analysts, and helped maintain a minimum 95% quality standard.
• I’m familiar with CRM and productivity tools, including HubSpot, Salesforce, internal CRM systems, Google Workspace, Microsoft Office, Slack, and Microsoft Teams.
• I’m comfortable working independently in a remote environment, following SOPs, managing tasks with minimal supervision, and learning new tools.
• I’m open to full-time weekday shifts, including schedules aligned with European business hours.