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Actively looking·29 yrs old3 yrs exp
Jovin Dela Cruz
Philippines29 years old·Actively looking for jobs
Expected rate
$6 – $12 / hr
Full-time
Voice introduction
Hear Jovin in their own voice · 52s
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Phone Number
Available after invite
Email Address
del•••••••••••••@•••••.com
Profile Created
Oct 11, 2026
Earliest Availability
Immediate
Current Location
Puerto Princesa City, Palawan
English Level
Professional
About Jovin
Customer Support Specialist | Virtual Assistant | Email & Chat Support | Data Entry & Order Processing.
Skills
Customer Service Email and Chat Support Data Entry Order Processing Basic Microsoft Excel Refund Processing
Experience
- -Merchant Support Specialist, I handle chargeback disputes on behalf of merchants, helping them respond to disputed transactions and improve their chances of winning disputes.
- My responsibilities include gathering relevant transaction data using internal tools, preparing supporting documentation and evidence, and submitting dispute responses to the bank.
- I also monitor and track each case, follow up on its status, and review the bank's final decision to ensure proper case documentation and resolution.
- -Return Team Specialist, Responsible for verifying warehouse-shelved items, reviewing redispatch requests across multiple channels, providing appropriate instructions, following up on verification results, and maintaining quality standards through regular self-reviews and participation in weekly departmental quality assurance meetings.
Hiring a Filipino E-commerce VA?
Jovin is one of many. See typical rates, the tasks this role covers, what to screen for, and every available candidate on our guide to hiring a Filipino e-commerce va.
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