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Actively looking·27 yrs old6 yrs exp
Julianne Jules Gonzalez
Philippines27 years old·Actively looking for jobs
Verified TalentProfessional
Expected rate
$6 – $10 / hr
Full-time
Phone Number
Available after invite
Email Address
jul••••••••••••••@•••••.com
Profile Created
Sep 30, 2026
Earliest Availability
Immediate
Current Location
Davao City, Philippines
English Level
Professional
About Julianne
I’m a Customer Service and E-commerce Support professional with 6 years of experience in BPO, e-commerce, retail, and social media support. I have experience handling customers through email, chat, phone, SMS, and social media, including orders, subscriptions, refunds, replacements, billing, delivery concerns, and account issues. I’m familiar with Shopify, Gorgias, Zendesk, Recharge, and other e-commerce tools. I’m reliable, detail-oriented, and comfortable learning new systems and processes.
Skills
Customer Service & Customer SupportE-commerce Support EmailChat & Phone SupportOrder & Subscription ManagementRefundsReturns & ReplacementsBilling & Payment SupportDelivery & Order AssistanceShopify SupportGorgias & ZendeskProblem SolvingAttention to DetailMultitasking & Time ManagementSocial Media SupportCustomer CommunicationAdaptability & Fast Learning
Experience
- I have 6 years of customer service experience across e-commerce, BPO, retail, and social media.
- I’ve handled email, chat, phone, SMS, and social media support, assisting with orders, subscriptions, refunds, replacements, billing, delivery issues, and account concerns.
- I have hands-on experience with Shopify, Gorgias, Zendesk, Recharge, Loop Returns, and other e-commerce tools.
- I’m reliable, detail-oriented, and comfortable learning new systems and processes.
Hiring a Filipino E-commerce VA?
Julianne is one of many. See typical rates, the tasks this role covers, what to screen for, and every available candidate on our guide to hiring a Filipino e-commerce va.
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