Karl Jerick Limpin

About Karl

Customer Service Professional with 5+ years of experience supporting U.S.-based customers through phone, email, and live chat. Skilled in handling high-volume customer interactions, resolving order and account issues, processing refunds and claims, and managing difficult customer conversations with professionalism and empathy. Experienced in troubleshooting, de-escalation, customer follow ups, accurate documentation, and SOP compliance. Additional background in training and coaching customer service teams, with a focus on improving communication, service quality, and overall customer experience.

Skills

Experience

• Customer service professional with 5+ years of experience in U.S.
• customer support, recruitment, and employee training.
• Experienced in handling 70–90 daily customer interactions through phone, email, and live chat, resolving order and account concerns, processing refunds and claims, and managing difficult customer conversations.
• Skilled in troubleshooting, de-escalation, documentation, and follow-ups.
• Also experienced in recruitment coordination and training, having facilitated 23 training classes and onboarded over 450 employees.