Kerubin Genelza

About Kerubin

I'm a General Virtual Assistant who specializes in administrative and client support — billing, order processing, account management, and day-to-day record-keeping, all handled with care and accuracy. I've spent years resolving customer concerns for telecom and e-commerce companies, always aiming to fix things the first time so clients don't need to follow up. Beyond the admin side, I've also managed social media engagement, done lead research, and picked up basic content creation along the way. I'm organized, dependable, and easy to work with — the kind of VA who keeps the details straight so you don't have to.

Skills

Experience

• 5+ years in administrative and client support, including billing, account management, and order processing Background in technical troubleshooting and account support for a telecommunications company Handled email and chat support, returns/refunds, and order administration for an e-commerce business Managed social media engagement, lead research, and basic content creation for brand promotion Comfortable with CRM/ticketing systems, order management platforms, Google Workspace, and content tools (CapCut, Canva, VEED)