kim tan

About kim

Detail-oriented professional with experience in customer service, administrative coordination, data entry, and back-office support. Experienced in handling phone, email, and chat inquiries, maintaining accurate customer records, tracking cases in CRM/ticketing systems (including Hermes at Tech Mahindra), and supporting day-to-day operations. Brings a customer-first mindset, strong organization, and the ability to manage tasks in fast-paced and remote environments. Seeking a Virtual Assistant, Administrative Assistant, or Customer Support role.

Skills

Experience

• 3 years of experience as a Barista at Starbucks, providing quality coffee while ensuring excellent service.
• 2 years as a customer service associate, handling different kinds of people every day and providing customer support through telephone, email, and chat, tracking their items, and keeping customer information up to date.
• 3 years as a part-time assistant at Palazzo Pension House, supporting day-to-day office and guest operations, including check-in/check-out lists and travel arrangements.
• Updated the owner's meeting schedule and sales of the establishment.