Lea Vicencio

About Lea

I help busy business owners stay focused by taking care of the details behind the scenes. I’m the kind of VA who doesn’t need to be chased for updates—I keep track of what needs to happen, follow up when something is pending, and communicate clearly when priorities change. I’ve worked with clients across the U.S., Australia, and the UK, so I’m comfortable working across different time zones, communication styles, and business environments. I understand the importance of being responsive, professional, and dependable when working remotely. My approach is simple: listen carefully, understand the goal, take ownership, and follow through. I value trust and long-term working relationships, and I treat a client’s business with the same care and attention I would give my own. I’m also naturally curious and enjoy learning new systems and better ways of doing things. If there’s a problem, I look for a solution—not someone to blame.

Skills

Experience

• Virtual Assistant & Operations Specialist with 7+ years of remote experience and 12+ years of corporate/customer service experience, supporting U.S., Australian, and UK clients.
• Skilled in customer service, administrative support, scheduling, CRM management, email and phone communication, data entry, invoicing, quotes, payment follow-ups, reporting, and coordinating day-to-day operations.
• Currently supporting a U.S.-based garage door service business, managing customer and technician coordination, job scheduling, quotes, invoices, commission reports, monthly reporting, and follow-ups.
• Previous U.S.
• telecommunications call center experience developed strong communication, problem-solving, and customer relationship skills.
• Proficient in Microsoft 365, Google Workspace, Excel, Google Sheets, Xero, HubSpot, Trello, Workiz, Slack, Zoom, Canva, and other cloud-based platforms.
• Lean Six Sigma Yellow Belt with a process-improvement mindset focused on reducing bottlenecks, improving efficiency, and saving time.
• Known for being reliable, trustworthy, and proactive, with a strong sense of ownership, attention to detail, persistence, and adaptability.
• I take initiative, follow through on commitments, and consistently get the job done without requiring constant supervision.