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Actively looking·37 yrs old7 yrs exp
Marc Louie Rojano
Philippines37 years old·Actively looking for jobs
Experienced TalentProfessional
Expected rate
$7 – $11 / hr
Full-time
Phone Number
Available after invite
Email Address
lou••••••••@•••••.com
Profile Created
Aug 26, 2026
Earliest Availability
Immediate
Current Location
Quezon City, Philippines
English Level
Professional
About Marc
E-Commerce Customer Support Specialist with 7 years of customer service experience, specializing in Shopify, Gorgias, email/chat support, social media, and customer experience. Skilled in resolving complex customer concerns and supporting fast-paced e-commerce operations.
Skills
E-commerce Customer SupportShopifyGorgiasCustomer Issue Resolution & Escalations
Experience
- 4 years supporting a fast-growing Australian e-commerce business, handling Shopify orders, Gorgias tickets, returns, refunds, cancellations, chargebacks, shipping issues, social media inquiries, and 3PL/fulfillment coordination.
- Also have 2 years of Team Leader experience, coaching agents and monitoring KPIs and performance.
Hiring a Filipino E-commerce VA?
Marc is one of many. See typical rates, the tasks this role covers, what to screen for, and every available candidate on our guide to hiring a Filipino e-commerce va.
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