Marianne De Jesus

About Marianne

👋 Hello, I'm Marianne! With several years of experience in customer service, technical support, appointment setting, collections, and customer retention, I bring strong communication, problem-solving, and organizational skills to every role. Passionate about delivering exceptional customer experiences and reliable administrative support, I'm committed to helping businesses improve productivity, streamline operations, and achieve their goals. 🛠️ What can I do for you? Administrative Support ✔ Calendar & Email Management ✔ Appointment Scheduling ✔ Data Entry & CRM Management ✔ Internet Research ✔ File & Document Organization ✔ Report Preparation ✔ Database Maintenance Customer Service ✔ Phone, Email & Chat Support ✔ Customer Account Management ✔ Billing & Service Inquiries ✔ Complaint Resolution ✔ Order Tracking & Follow-ups ✔ Customer Retention ✔ Technical Support Assistance Sales & Business Support ✔ Appointment Setting ✔ Cold Calling ✔ Outbound Sales ✔ Lead Generation & Qualification ✔ Customer Follow-ups ✔ Upselling & Cross-selling ✔ Pipeline & CRM Updates Collections & Account Management ✔ Payment Reminder Calls ✔ Payment Arrangement Negotiation ✔ Collections Support ✔ Account Recovery ✔ Loan Application Assistance ✔ Customer Account Documentation Technical Support ✔ Basic Technical Troubleshooting ✔ Connectivity & Device Support ✔ Service Issue Resolution ✔ Customer Guidance & Education 💡 Tools & Platforms I Use CRM & Customer Support ✔ Salesforce ✔ Hubspot ✔ Freshdesk Communication ✔ Slack ✔ Microsoft Teams ✔ Zoom ✔ Google Meet Productivity ✔ Google Workspace ✔ Microsoft Office 365 Design & AI ✔ Canva ✔ ChatGPT ✔ Grammarly ✔ Gemini Dialers ✔ RingCentral ✔ Aircall ✔ Avaya ✔ Dialpad 📈 Why Work With Me? ✅ Over 4 years of professional customer support experience ✅ Experienced in handling 100+ inbound and outbound interactions daily ✅ Strong communication, negotiation, and problem-solving skills ✅ Detail-oriented with accurate CRM documentation ✅ Customer-focused with proven retention and sales support experience ✅ Fast learner who adapts quickly to new tools and processes ✅ Reliable, organized, and committed to meeting deadlines ✅ Professional, proactive, and easy to work with 📬 Let's Connect! If you're looking for a dependable Virtual Assistant who can provide exceptional customer support, administrative assistance, sales support, and help your business operate more efficiently, I'd love to be part of your team. Let's connect and discuss how I can help your business grow while giving you more time to focus on what matters most.

Skills

Experience

• I have several years of experience in Customer Service, Technical Support, Retention, Collections, and Appointment Setting.
• My most recent experience is in solar appointment setting, where I handled 100+ outbound calls daily, qualified leads, handled objections, scheduled appointments, and updated customer information in the CRM.
• I’m experienced with tools such as Salesforce, HubSpot, Freshdesk, Convoso, DialedIn, RingCentral, Aircall, Avaya, Dialpad, Google Workspace, Microsoft 365, Slack, Zoom, Microsoft Teams, and Google Meet.
• I’m also comfortable learning and adapting to new tools and systems.
• I’m comfortable working different shifts, including night shifts, weekends, holidays, and U.S.
• time zones.
• I’m also comfortable working remotely and independently while meeting daily targets and maintaining good quality.