MARK DANIEL DE LEON

About MARK

I am a dedicated and reliable Customer Support Professional with over 5 years of BPO experience, specializing in international voice support, chat, and email customer service. I help businesses build positive customer relationships by providing prompt, professional, and effective support. I have experience using Salesforce, Intercom, and ChatGPT, along with a background in AI training and evaluation. My strengths include communication, problem-solving, multitasking, attention to detail, and following complex instructions while maintaining accuracy and quality. I am adaptable, organized, and comfortable working independently in a remote environment. I take ownership of my responsibilities, manage tasks efficiently, and am always willing to learn new tools and processes. My goal is to help businesses deliver excellent customer experiences while providing dependable administrative and customer support.

Skills

Experience

• Over 5 years of BPO experience, including 1 year in international voice support and 4 years in chat and email customer service.
• Experienced in handling customer inquiries, resolving complaints, providing effective solutions, and maintaining customer satisfaction.
• Also experienced in AI training and evaluation, with strong skills in quality assessment, following complex guidelines, and identifying errors.
• Proficient in Salesforce, Intercom, and ChatGPT, with a typing speed of 70–80 WPM.
• Recognized for strong communication, problem-solving, multitasking, and attention to detail.