Mary Grace Calindatas

About Mary

am a Customer Service and Virtual Assistant professional with 11 years of experience supporting clients and handling administrative tasks. I help businesses provide reliable customer support, manage emails, organize information, follow up with clients, schedule appointments, and complete day-to-day administrative work. I have experience working with customer service, administrative support, financial-related reports, payroll, bank statements, and client information. I am comfortable using Gmail, Google Calendar, Google Sheets, Canva, Microsoft Office, Zoom, Google Meet, and Microsoft Teams. I can support clients through email, chat, phone calls, and other online communication channels. I understand the importance of responding professionally, keeping information organized, protecting client confidentiality, and completing tasks accurately and on time. I am familiar with customer service and administrative support environments, particularly businesses that need help with client communication, documentation, scheduling, data entry, follow-ups, and general office tasks. Working remotely, I stay organized by prioritizing tasks, managing my schedule, communicating regularly with clients, and making sure deadlines are met. I am dependable, willing to learn new tools and processes, and committed to providing consistent and professional support.

Skills

Experience

• Experience Summary * Customer Service Representative with 11 years of experience * Handled customer inquiries, complaints, email support, follow-ups, and client concerns * Experienced in administrative tasks, data entry, scheduling, and financial-related reports * Handled payroll, bank statements, and financial status records **Tools** * Gmail * Google Calendar * Google Sheets * Canva * Microsoft Office * Zoom * Google Meet * Microsoft Teams **Achievements** * Recognized as Employee of the Month in 2017, 2019, 2022, and 2025 * Assisted 100+ customers through email, phone, and in-person communication * Maintained professional customer service while handling high-volume inquiries and complaints * Trusted to handle financial and customer-related information accurately and confidentially **Shift Comfort** * Comfortable working remotely and managing tasks independently * Flexible with different work schedules, including night shifts, weekends, and rotating shifts * Able to adjust to different time zones and business schedules * Reliable in meeting deadlines and maintaining consistent communication with clients