Michael Bernard Dimaano

About Michael

I am a highly structured, FINRA-registered Executive Virtual Assistant and Back-Office Operations Specialist with over 7 years of high-accuracy experience supporting fast-paced distributed teams and high-net-worth clients. How I Support Clients: I act as an operational gatekeeper and administrative engine. I specialize in high-level inbox triage, complex calendar optimization prioritized by business urgency, task management via digital tools, and maintaining absolute data integrity inside CRM platforms. I don't just execute tasks; I eliminate bottlenecks and document standard operating procedures (SOPs) to streamline remote workflows. Markets I Know: I possess deep professional fluency in Western corporate environments, specifically managing workflows, compliance, and direct communications for clients across the United States, Australia, and Canada. My background spans heavily regulated sectors, including US wealth management, global banking institutions, and enterprise customer operations. How I Work Remotely: I operate autonomously from a distraction-free home office engineered for maximum operational uptime. My professional setup includes a high-specification workstation, premium high-speed fiber internet, and robust power backup systems to guarantee zero operational downtime. I combine this infrastructure with exceptional verbal and written English skills to deliver immediate cross-timezone value.

Skills

Experience

• Recent Roles: - Remote Client Assistant (FINRA Registered) | Wells Fargo Brokerage (U.S.) - Wealth & Investment Management - Fraud & Claims Operations Representative (SME) | Wells Fargo Enterprise Global Services - Customer Service Representative (SME / Coach) | TELUS International Core Tools & Systems: - Productivity & Scheduling: Google Workspace (Expert Sheets, Docs, Calendar), Microsoft Office 365 (Advanced Excel, Outlook, Teams) - Project & Team Management: Trello, ClickUp, Slack, Zoom, Skype - Databases: Enterprise CRM Platforms, Secure Proprietary Document Management & Financial Tracing Systems Key Career Achievements: - Maintained a flawless, consistent 100% Quality Assurance (QA) track record across multiple multi-year tenures in highly regulated environments.
• - Twice promoted to Subject Matter Expert (SME) and Remote Corporate Coach due to elite performance metrics, taking charge of virtual onboarding, quality auditing, and workflow training for new hires.
• - Independently managed high-volume financial advisory asset movements and international transfers under strict regulatory compliance frameworks (Regulation E and VISA Core Rules) with zero error rates.
• Shift Comfort: Fully flexible and highly comfortable aligning with night shifts, graveyard shifts, or rotating schedules across US (EST/CST/PST), Australian (AEST), and Canadian time zones.
• Equipped with the discipline and infrastructure required for seamless, reliable asynchronous remote work.