Monique Miranda

About Monique

Me With over 7 years of hands-on experience in the BPO and virtual support space, I specialize in taking complex operations off your plate so you can focus on growing your business. Backed by a Bachelor of Science in Information Systems, I blend deep technical adaptability with proactive administrative expertise to keep back-ends, schedules, and customer channels running seamlessly. How I Support Clients Executive Leadership Support: High-level calendar and inbox management, project coordination, and GoHighLevel CRM administration. Client Onboarding & Recruitment: Facilitating end-to-end client consultations, defining scope/job specifications, and managing full-cycle talent acquisition. E-Commerce & Hospitality Operations: End-to-end account management across Shopify, Amazon, and Booking.com—covering order fulfillment, inventory monitoring, guest reservations, and high-touch customer support. Markets & Industry Knowledge Geographic Markets: Highly experienced in supporting US-based clients, Australian businesses, and international e-commerce/hospitality markets. Core Domains: Virtual Assistance, E-Commerce Retail, Hospitality & Travel Support, Tech Support, and Talent Acquisition. How I Work Remotely Proactive & Independent: I don't just complete tasks; I anticipate operational bottlenecks, resolve issues independently, and prioritize ruthlessly. Tech-Driven Efficiency: Quick to master new platforms, workflows, and tools, ensuring zero downtime during onboarding. Reliable Communication: Flexible across time zones, maintaining transparent, professional, and clear communication to keep teams and clients aligned.

Skills

Experience

• Professional Summary & Key Experience With over 7 years of experience in the BPO and virtual support sectors, I specialize in executive assistance, CRM administration, technical support, and operational coordination.
• Backed by a Bachelor of Science in Information Systems, I blend strong administrative capabilities with quick technical adaptability.
• Recent Roles & Key Highlights Onboarding Executive | Sphere Rocket VA (June 2025 – June 2026)  Conducted discovery calls with US-based clients, evaluated business needs, drafted precise job descriptions, and facilitated successful Virtual Assistant placements across diverse industries.
• Technical Coach | Asurion Iloilo (September 2024 – June 2025)  Delivered high-level technical support and troubleshooting for Verizon customers while providing guidance on device protection plans and warranty options.
• Executive Assistant | Upwork (June 2024 – May 2026)  Managed executive calendars, email streams, and daily administrative operations for two businesses.
• Updated and maintained sales pipelines and client data in GoHighLevel (GHL) and Follow Up Boss.
• Talent Acquisition Specialist | Teletech & Concentrix (2022 – 2023)  Managed full-cycle recruitment including candidate sourcing, screening, interviewing, evaluation, and offer extension.
• Work Availability & Shift Comfort Fully available and comfortable working Australian business hours starting from 8:00 AM AU time onwards.