naomi nacario

About naomi

I’m an experienced Account Management, Customer Service, and Fraud Operations professional with a strong background in banking, payments, claims, disputes, and customer relationship management. At JPMorgan & Chase, I handled complex fraud and claims cases, investigated account and transaction activity, assessed risk, and resolved escalated customer concerns while maintaining accuracy and compliance. I also have extensive experience supporting and managing customer accounts, resolving billing and payment issues, handling escalations, and building positive customer relationships. I’m analytical, customer-focused, detail-oriented, and comfortable working independently in a remote environment. I’m looking for opportunities where I can combine my experience in account management, customer service, and fraud prevention to support customers, protect the business, and deliver excellent results.

Skills

Experience

• Experienced professional with 10+ years of combined experience in **Account Management, Customer Service, Fraud Operations, Claims, Disputes, and Payments**.
• Proven background with JPMorgan & Chase in fraud detection, transaction and account review, claims investigation, dispute resolution, and customer escalations.
• Strong customer service and account support experience, including billing, payment concerns, issue resolution, and stakeholder communication.
• Analytical, detail-oriented, and highly adaptable, with the ability to work independently, manage priorities, and build positive customer relationships while protecting business interests.