Nica May Isleta

About Nica

Hi! I'm Nica, a Virtual Assistant with 6+ years of experience in customer service, administration, ESL tutoring, data entry, lead generation, and account management. I've supported businesses with customer communication, CRM and database management, appointment scheduling, email and administrative tasks, order processing, social media support, and day-to-day operations. I'm comfortable learning new tools and systems, following SOPs, and working independently with minimal supervision. I'm detail-oriented, dependable, and focused on getting tasks completed accurately and on time. I'm currently looking for a remote opportunity where I can use my experience to provide reliable and professional support to a growing business.

Skills

Experience

• I have 6+ years of experience in customer service, virtual assistance, administrative support, ESL tutoring, account management, data entry, lead generation, and order processing.
• I have worked with both US-based and international clients, supporting day-to-day operations, customer communication, CRM management, scheduling, email management, data organization, social media tasks, and administrative workflows.
• My experience includes working with tools such as GoHighLevel, Shopify, Google Workspace, Microsoft Office, Google Sheets, Typeform, Calendly, Squarespace, Zapier, Zoom, Slack, and other online business platforms.
• I am organized, reliable, detail-oriented, and comfortable working independently.
• I can quickly learn new systems and follow SOPs while keeping tasks accurate and organized.
• I am looking for a long-term remote opportunity where I can contribute my customer service, administrative, and virtual support experience.