Revencent Perez

About Revencent

Remote support professional with 5+ years of experience across chat moderation, inbox coordination, guest services, administrative support, customer communication, and sales outreach. Experienced in handling high-volume written inquiries, maintaining CRM and operational records, preparing documentation, coordinating schedules, monitoring interactions, and resolving customer concerns. My background combines communication-heavy work with behind-the-scenes administrative tasks, making me well-suited for Virtual Assistant, Data Entry, Back-Office, Chat Support, Administrative, and Customer Operations roles. I am comfortable working with structured processes, tracking information accurately, managing multiple requests, and learning new systems quickly.

Skills

Experience

• Chat & Inbox Operations: Managed high-volume live chats, supported newly hired moderators, coordinated schedules and shift coverage, monitored interaction quality, and escalated operational concerns when necessary.
• Guest & Customer Services: Served as a primary contact for property guests, handled check-in/check-out coordination, responded to booking inquiries, maintained guest records, and coordinated with cleaning, maintenance, and property teams.
• Sales & Lead Outreach: Conducted outbound cold calls, worked toward daily and weekly call targets, handled prospect objections, recorded call outcomes, and maintained CRM/tracking information.
• Administrative Support: Prepared client quotations and service documents, organized company records, handled reports and files, coordinated approvals, and maintained accurate documentation.
• Remote Operations: Experienced in working independently across communication, administrative, and operational tasks while following schedules, procedures, quality standards, and performance requirements.