Rodrigo Rodriguez

About Rodrigo

Flexible and results-oriented BPO Team Leader with strong time management and problem-solving skills. A Mass Communication graduate with excellent communication and interpersonal abilities, known for using initiative and driving team performance. Skilled in handling challenges resourcefully and negotiating beneficial outcomes. Always eager to learn and take on new challenges

Skills

Experience

• Led a Greenbelt Certified Project focused on improving Promise to Pay (PTP) rates, resulting in measurable reduction in delinquency and enhanced recovery efficiency for the client.
• Utilized Lean Six Sigma tools to identify process gaps, streamline follow-ups, and increase PTP conversion by implementing data-driven strategies.
• As a Licensed to Manage Supervisor certified leader, I coached teams on performance accountability and continuous improvement.
• This initiative not only drove operational excellence but also strengthened client trust through consistent results and process transparency.